Support
Need help with Aurea? Found a bug? Have feedback on a story moment? We're a small team and we read every message.
We typically respond within 1–2 business days.
Try force-quitting and reopening the app. If the problem persists, email us with your character name and the world you were playing in.
Apple and Google handle the payment side; on rare occasions a purchase takes a minute to register. If credits or your subscription tier haven't appeared after a few minutes, email us with your account email and an approximate purchase time and we'll trace it.
Email us from the address tied to your account and we'll remove all your characters, adventures, and personal data. You can also use the in-app account-deletion option in Settings.
Long-press the narrator's response in the app and tap the flag icon to log a quality issue. Real-time tester feedback shapes how we tune the AI — every flag matters.
If you see content that violates our community standards, please report it via the in-app flag (long-press the response → Report) or email support@aurea.quest. We review all reports.
For information on what data we collect and how we use it, see our Privacy Policy. For our content moderation policies and AI safety practices, see Content & Safety.